Visitor

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2 Messages

Monday, October 20th, 2025 7:15 PM

missing emails in personal folders

missing emails that were in personal folders.

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Expert

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114.7K Messages

1 month ago

Concern moved here to the E-mail help section for assistance. 

Visitor

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2 Messages

Was this not posted publicly?  I am new to this.

Expert

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33K Messages

@user_5c02ko

Was this not posted publicly?  I am new to this.

You posted correctly.  That's just a signature box.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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2.3K Messages

@EG @Again Thank you!

 

@user_5c02ko Thanks for meeting us here. We're happy to troubleshoot your missing emails. Can you please share how you're accessing or retrieving your email? Are you using a new browser? Do you use a third-party email client such as (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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