MISSING EMAIL

I am missing about 240 emails from my inbox. They disappeared yesterday. The emails are responses from participants in a survey and cannot be reproduced. i didnot delete any of the emails. My email is [Edited: "Personal Information"].

Responses

Oldest First

Selected Oldest First

XfinityMarshante

Official Employee

•

706 Messages

1 month ago

Hello @user_h6v2r2, thank you for taking the time to leave a post. I understand how important those survey responses are, and I’m sorry to hear they’ve gone missing. Are you accessing your email through the Xfinity site or are you using a third party email client? Have you checked the trash and spam folders? Do you have any filters or rules set up that may have moved the messages to another folder?

2

0

U

user_h6v2r2

Visitor

•

2 Messages

@XfinityMarshante

Thanks for the quick response.

I have used both the web based email and a third party mail Thunderbird.

I have checked both trash and and spam folders. they are both empty.

I have no filters or rules setup.

However in looking there I found a "retore folder" and all the missing mails were there!!

Thank you for helping me restore my missing email!

Like

Reply

1 month ago

0

XfinityBillie

Official Employee

•

3.7K Messages

user_h6v2r2 That is fantastic news that you were able to recover your missing emails! Was there anything else that our team can assist you with today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Email

user_h6v2r2

MISSING EMAIL

XfinityMarshante

user_h6v2r2

XfinityBillie

New to the Community?