missing email

user_143ud9 Good morning! We appreciate you reaching our for assistance from our Xfinity Forums Team. I can see how this would be a concern. I'm happy to help you get your working properly. To begin, I'll need a bit more information to better assist you. There are some questions below. I look forward to hearing back from you! 

 

-What kind of device are you on?

-Have you tried any troubleshooting steps?

-How long has this been happening?

-Have you tried to restart the device you are on? 

-Is this happening with all your devices?