New Poster
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4 Messages
Missing email
I have been storing my xfinity email in several folders (more than 30) for several years. Suddenly last Friday (10 March 2023) all of my folders were empty. All of the important email I have been saving was gone. I contacted a technician via chat and he initiated a ticket (CR080422875) and told me the issue should be resolved in 24-48 hours. It has been much longer than that and I still have no email restored into my folders. I contacted a second technician yesterday and was told again the issue is being worked on but with no timeframe for resolution. I would like to see more action and less promises.
XfinityBillie
Official Employee
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3.3K Messages
2 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand the frustration if you're missing important emails and would love to look into this further. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.
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Home68
New Poster
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4 Messages
2 years ago
I did finally get my emails back but unfortunately they all came in as a "restore" file so all 6,000 plus emails are in that folder. I will be responsible for going through all the emails and getting them back into their original folders. A solution but not a good one in my opinion. Would also be nice if a cause for the original problem could be found so perhaps it does not happen again to me or anyone else.
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