awinthro's profile

Regular Visitor

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5 Messages

Mon, Oct 21, 2019 11:00 AM

missing email

@CCAntiSpam can you help with an email that has been sent twice now from a user ? ... the problem is that it disappears somewhere on its way and I am not receiving it. It has an attachment I need. It is not in the spam folder or trash. I called the comcast number and they said they could not help me with it. Is there anyway for you to help get it through? 

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Responses

CCAntiSpam

Bronze Problem Solver

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1.9K Messages

2 y ago

@awinthro Sure, sorry for the late response.  First, if you could provide the domain of the sender, that would help.  Also, please ensure your spam folder is enabled:

 

https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

 

 

Regular Visitor

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5 Messages

2 y ago

Hello -- spam was enabled. but copies were not saved to another folder....

Domain of the sender is @broadwaysf.com

 

thank you for any help you can give!!

CCAntiSpam

Bronze Problem Solver

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1.9K Messages

2 y ago

@awinthro Should clear up in about 15-20 minutes.

Regular Visitor

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5 Messages

2 y ago

Thanks for taking a look at it, but nothing from that domain has come through yet...

Regular Visitor

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5 Messages

2 y ago

@CCAntiSpam still nothing... hoping there is still something you can do to try to retrieve this? I need access to it by tomorrow. Thanks again.

CCAntiSpam

Bronze Problem Solver

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1.9K Messages

2 y ago

@awinthro I see two messages last night.  Can you confirm?

Regular Visitor

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5 Messages

2 y ago

@CCAntiSpam I did not receive the missing email yet. Another one did come thru from that domain yesterday, but not the one sent with the attachements I need. It was originally sent 10/16 and resent 10/18 but they cannot send it again. Any other help you can provide would be great. Thank you.

CCAntiSpam

Bronze Problem Solver

 • 

1.9K Messages

2 y ago

If the message was already sent and not delivered for some reason, unfortunately we cannot recreate that message.

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