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tbreithaupt's profile
tbreithaupt
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Regular Visitor

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3 Messages

Sunday, August 14th, 2022 8:44 PM

Closed

missing email from inbox

All of my email within my inbox is no longer available as of 8:30 AM MDT 8/14/2022. Read as: it has disappeared.

It has not been moved to any other folder as I have checked all folders including the Trash and have viewed deleted emails via the "Recover Deleted Items" feature.

I do not access my comcast account through any other device or email application.

Anyone have any insight as this issue appears to not be uncommon from the number of posts on this subject. Is there a support number for email?

Thnx.

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2 years ago

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CCJodie

Problem Solver

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1.3K Messages

2 years ago

.@tbreithaupt Hi there! We can look more into that for you. Please send us a private message with your full name and service address. 

To send the requested information in a private message to Xfinity Support from any Forum page:

  •    Click "Sign In" if that prompt is visible
  •    Click the "Direct Messaging" icon or https://comca.st/3dzUZhb
  •    Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person", but don't do that.
  •       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
  •   Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter or tap the >icon to send it

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user_24733e

Visitor

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2 Messages

2 years ago

I too lost all of the email in my inbox prior to 8:35PM on August 24th. I didn't delete them or move them into archive folders, they are not in my trash bin. I am currently receiving new email but need to restore everything that was in my inbox prior to the 24th.

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user_24733e

Visitor

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2 Messages

@user_24733e​  I also lost all of my contacts.

2 years ago

0

XfinityDena

Official Employee

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2.5K Messages

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_eaa309

Visitor

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10 Messages

I am also having the same problem. I tried following your instructions but I don't see a direct message icon at the top of the page and I get a page not found error when I use your link (https://comca.st/3dzUZhb). As you can imagine this is very frustrating. 

2 years ago

0

user_eaa309

Visitor

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10 Messages

Never mind. After I typed my response above and moved to another forum page the icon appeared. I'll send a direct message.

2 years ago

0

Again

Expert

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31K Messages

@user_eaa309​ 

Never send a direct message without first being asked.  Doing so is in violation of the Guidelines and the Acceptable Use Policy.

Thanks.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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