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RobZ
1st Reply
1st Topic

New Poster

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9 Messages

Wednesday, June 29th, 2022 1:16 PM

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missing email folders

Many of my email folders are missing. It appears that their contents have all been moved to the remiaining folders, like Inbox and Sent Items. This has been the case for over a week. I went on to the Forum and found that many people have had the same problem, but the solution for this is still not clear. Please help me restore my folders if possible, as it will be very time consuming to try to do this manually. Thanks.

Question

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Updated 

3 years ago

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CCAshley1

Official Employee

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746 Messages

3 years ago

Thank you for posting your concerns regarding your email folders. I know this can be inconvenient when all of your email seem scattered. 

 

Do you have any mail filter rules? You will see these rules in the settings section on the left? 

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RobZ

New Poster

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9 Messages

3 years ago

Here's what I see in filter rules

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CCRose1

Contributor

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242 Messages

@RobZ do you access your email on more than one device and if so, are the folders missing on those devices as well?

I no longer work for Comcast.

3 years ago

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RobZ

New Poster

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9 Messages

I access emails on both my pc and phone; and yes, the folders are missing on both.

3 years ago

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RobZ

New Poster

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9 Messages

I was wrong.  I just checked my phone again, and the missing folders have re-appeared on my phone.  They are still gone on my pc.

3 years ago

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CCJamie

Problem Solver

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322 Messages

@RobZ What browser are you using to check the email? Can you try an incognito/private browser page to see if that would work for you?

I no longer work for Comcast.

3 years ago

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RobZ

New Poster

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9 Messages

I'm using Edge.  I tried opening in Edge InPrivate, Bing InPrivate, and Chrome Incognito, and still got the same thing, folders still missing.

3 years ago

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RobZ

New Poster

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9 Messages

3 years ago

I don't know how or why, but my folders all re-appeared and everything is now fine.  It looks like some others on this forum have had the same thing happen.

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fishheadrich

Visitor

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2 Messages

3 years ago

I'm having the same issues.  When I shrink the folders icon is shows that I have 24 folders, but when I open it up only 12 appear.  The same 12 show up on my phone when I access my email. I will try the other browsers to see it that does any thing.

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fishheadrich

Visitor

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2 Messages

@fishheadrich​ Still no luck using other browsers.  It took forever for comcast to send the codes to my phone as well.

3 years ago

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CCShaina

Problem Solver

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393 Messages

Hello @fishheadrich , and thank you for letting us know the steps you have attempted so far with different browsers. Did you also check your 'Filter Rules' as shown above to see if any filtering was preventing certain folders from being seen?

I no longer work for Comcast.

3 years ago

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LongShot_Louie

Visitor

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1 Message

3 years ago

All of my folders disappeared sometime between 10/25/22 and 11/8/22.  I tried the "Show/Hide" at the bottom of the screen but no folders appear.  I contacted customer service.  They had me logout and login again.  Still no folders.  I don't use my cell for this, only my PC.  I use Xfinity/Comcast as my email server.  

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CCBrandon1

Problem Solver

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770 Messages

Hello @LongShot_Louie. How many folders are missing? Do you see new folders since 11/08, and have you tired torecover the emails? 

I no longer work for Comcast.

3 years ago

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