les_erlich's profile

New Poster

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2 Messages

Wed, Oct 28, 2020 11:00 PM

missing email folders

I had to change to a new account after a move.Now when i check my emails on the new account and noticed all folders gone.Everything i do online are in those folders.

Responses

Latoque

Expert

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28.8K Messages

8 m ago

Do you mean that the entire folders pane is gone?  If so, look at the extreme lower left corner of the Inbox page and you should see a toggle to make it reappear.   " Show/Hide"

New Poster

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2 Messages

8 m ago

thanks for the quick answer but i tried that.When i moved i opened up a new Comcast account.The last one wasn't in my name.So now when i go to emails and look for folders there gone.Not just whats in the folder but all of my folders.The tech i talked to said they would be there.I cant log on to my old email says it  isn't a valid any more

Again

Expert

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25.8K Messages

8 m ago


@les_erlich wrote:

thanks for the quick answer but i tried that.When i moved i opened up a new Comcast account.The last one wasn't in my name.So now when i go to emails and look for folders there gone.Not just whats in the folder but all of my folders.The tech i talked to said they would be there.I cant log on to my old email says it  isn't a valid any more


You have a new account with a new account number.  New account = new email address so your folders for the old email address wouldn't be there.  Whoever had the account most likely deleted your email address from their account, which is why you wouldn't be able to log in to that email.

 

You might be able to recover the your old email address, but not the folders or the email, but since the account was in someone else's name you might not be able to recover it [although I think you should be able to].  The only way to find out if you can get that old email address back is to call Customer Security Assurance at (888) 565-4329.

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