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user_jm3y1
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Friday, October 24th, 2025 4:52 PM

Missing Email Folders in Transition to Yahoo Email

I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there.  How can I recover them?

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XfinityEricB

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2 months ago

 

@user_jm3y1 If the email has transferred at this time you would need to speak with Yahoo support. Once completed we wouldn't have any tools to troubleshoot the email given it's now with a different provider of the service, and we have no more access to it. 

 

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EG

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2 months ago

Concern moved here to the E-mail help section. 

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user_jm3y1

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After a long conversation with a Yahoo rep, I was able to find my missing folder!  It may have taken awhile to migrate, but it's there now.

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2 months ago

XfinityEricB

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2.8K Messages

 

user_jm3y1 That's great to hear. Happy it was able to get fixed for you. Please let us know if there is anything more we can assist you with. 

 

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2 months ago

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user_rjzc85

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1 hour ago

Since it is Comcast that is forcing the move to Yahoo, you would think that they would provide more assistance than to say contact Yahoo. While they won't have access to the Yahoo system they should be able to provide a FAQ list and escalate your issue to the proper Yahoo support team.

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