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user_jm3y1
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Friday, October 24th, 2025 4:52 PM

Missing Email Folders in Transition to Yahoo Email

I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there.  How can I recover them?

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XfinityEricB

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3 months ago

 

@user_jm3y1 If the email has transferred at this time you would need to speak with Yahoo support. Once completed we wouldn't have any tools to troubleshoot the email given it's now with a different provider of the service, and we have no more access to it. 

 

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EG

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115.3K Messages

3 months ago

Concern moved here to the E-mail help section. 

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user_rjzc85

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1 month ago

Since it is Comcast that is forcing the move to Yahoo, you would think that they would provide more assistance than to say contact Yahoo. While they won't have access to the Yahoo system they should be able to provide a FAQ list and escalate your issue to the proper Yahoo support team.

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