Missing Email Folders in Transition to Yahoo Email

I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?

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XfinityEricB

Official Employee

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2.7K Messages

13 hours ago

@user_jm3y1 If the email has transferred at this time you would need to speak with Yahoo support. Once completed we wouldn't have any tools to troubleshoot the email given it's now with a different provider of the service, and we have no more access to it.

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EG

Expert

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114.1K Messages

13 hours ago

Concern moved here to the E-mail help section.

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user_jm3y1

Visitor

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2 Messages

After a long conversation with a Yahoo rep, I was able to find my missing folder! It may have taken awhile to migrate, but it's there now.

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12 hours ago

XfinityEricB

Official Employee

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2.7K Messages

user_jm3y1 That's great to hear. Happy it was able to get fixed for you. Please let us know if there is anything more we can assist you with.

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12 hours ago

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user_jm3y1

Missing Email Folders in Transition to Yahoo Email

XfinityEricB

EG

user_jm3y1

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