user_jm3y1's profile

Visitor

 • 

2 Messages

Friday, October 24th, 2025

Missing Email Folders in Transition to Yahoo Email

I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there.  How can I recover them?

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

13 hours ago

 

@user_jm3y1 If the email has transferred at this time you would need to speak with Yahoo support. Once completed we wouldn't have any tools to troubleshoot the email given it's now with a different provider of the service, and we have no more access to it. 

 

(edited)

Expert

 • 

114.1K Messages

13 hours ago

Concern moved here to the E-mail help section. 

Visitor

 • 

2 Messages

After a long conversation with a Yahoo rep, I was able to find my missing folder!  It may have taken awhile to migrate, but it's there now.

Official Employee

 • 

2.7K Messages

 

user_jm3y1 That's great to hear. Happy it was able to get fixed for you. Please let us know if there is anything more we can assist you with. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here