Missing Email Folders in Transition to Yahoo Email

there is no phone support for yahoo , good luck with their cumbersome help system

After a long conversation with a Yahoo rep, I was able to find my missing folder!  It may have taken awhile to migrate, but it's there now.

@user_jm3y1​ How did you locate the Yahoo rep. All of my folders are missing. 

they provide no support. it really stinks since they forced this migration,

you would think that the would supply a minimum of support.

I have solved the problem. You could have made this Yahoo  migration much easier. When I called Xfinity help, he gave me the website of the 20,000 pages of Yahoo help, no phone, no chat, no email.

Thank you for the offer of help. But I was able to figure out the problem myself

I am very sorry the process was not easy. I am glad your concern was resolved. We are here to help if you need us!

I guess I should have shared this solution, because maybe other people can use it to solve their folder problem. My folders are missing on the Yahoo website. But on my Outlook client on the phone they were there. So I knew the folders were on the server. I looked around and looked at some documentation and it turned out that I just needed to widen the left panel of the Yahoo mail interface on the web and then narrow it again and voila, there were the folders. You have to be very sensitive because it's kind of like a very dim double arrow and you have to click it right on the border. This is Insanity.

I had the same problem but thanks to advice from chatGPT I recovered them. The left hand menu in the YAHOO web interface sometimes covers these folder up. You have to suspend the mouse over the left hand border of the side menu until this very weird looking arrow appears.   It's largish and dim and you really need to fiddle with it a lot to get it to appear. When you  do, you expand the left menu and viola they appear.

At least they did for me. 

Comcast is zero help and point you to yahoo help pages. Yahoo does not have email or chat or phone support unless you buy it separately.

Comcast should have compiled these problems into their own help page or given their help these instructions to give over the phone until the transition was over.

I think a lot of people had problems with these folder problems.

But my feeling is that once  you migrate, COMCAST says  bye bye and good luck.

Also you can look at these in outlook explorer on the pc (once you set it up) and you will see that the folders are present , they are just not visible in the yahoo web mail

until you do the fiddling.

Chat GPT was extremely helpful to me for this migration. Comcast, not so much. There are other glitches that chatGPT was very helpful with . I encourage you to use it. Because COMCAST and yahoo are no help (unless you buy the extra support from yahoo)

Good luck 

Jim