Visitor
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1 Message
"Missing Authentication Token"
Can not complete an order change. Clicking the link provided always results in opening a browser window with some kind of internal JSON data which contains the message "Missing Authentication Token". This happens on my desktop (Chrome browser) and Android phone (Firefox browser).
Here is what the emails sent from Xfinity reps look like:
And here is what I see in the browser after clicking the blue button:
Again, the same happens on desktop and phone, with links sent by email or text. So it has nothing to do with my end.
XfinityChelseaB
Official Employee
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1.4K Messages
3 years ago
Hello @user_85ccf5! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with making account changes online, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
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