Visitor
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1 Message
Missing 2025 and 2026 emails from my inbox-server side migration issue
Hello,
I'm having a severe server-side email issue. A massive block of emails from 2025 and 2026 have completely
disappeared from both my iPhone mail app and the xfinity webmail website. I only have a few days of 2026
and all the other emails are from 2023 and older. The affected email address is: [Edited: "Personal Information"].
My husband is the Xfinity service account holder. His email migrated to Yahoo successfully, but my email is stuck
and the Yahoo migration prompt will not load for me.
I have checked my trash and the "Recover Deleted Items" tool, but they are not there because I did not delete them. A phone agent tried to restore my deleted items, but that did not fix the problem.
Can an engineering team member please investigate my backend server sync and restore the missing 2025/2026 block for my address?
Thanks,
[Edited: "Personal Information"]
Again
Expert
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34.8K Messages
2 days ago
@user_kgs2l2
Never post personal information in a public forum, such as your name, email address, home address, phone number, etc as people can read here without registering and could possibly "lift" such information for various reasons. This is one way people get bombarded with thousands of spam and phishing email. You can remove your personal information by returning to your post and clicking the three dots on the right side of your post and clicking on edit.
You might want to get in touch with our Customer Security Assurance folks to see if they can recover your emails.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
As for the Yahoo! Mail migration, it is slowly rolling out so not everyone in the same household might get the invitation to migrate at the same time. Be patient.
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XfinityDena
Official Employee
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4.6K Messages
3 hours ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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