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tharan
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Thursday, September 25th, 2025

Microsoft Edge and Yahoo Help page for Xfinity email move

On Microsoft Edge, the link to the Yahoo help page, "Information for Xfinity Comcast.net email accounts moving to Yahoo Mail" (https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html), simply takes me to the Yahoo home page with the message, "Hmmm... the page you're looking for isn't here." This problem with the page only occurs on Microsoft Edge, which is the latest version, and all add blockers, anti-tracking extensions, etc. are turned off. Interestingly, the page loads just fine in my age-old Firefox version 55.

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6 days ago

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strega7

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7 days ago

Maybe they fixed it since then, because the page loads fine in either browser for me.  (Although Firefox in my case is version 174.)

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tharan

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It was the cookie consent. Ghostery had blocked the pop-up, so when I disabled it, and deleted all the Yahoo cookies, and then reloaded the page, there was the consent pop-up.

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7 days ago

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XfinityBenjaminM

Official Employee

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2.4K Messages

 

tharan Hello! We just wanted to check in and make sure the issues you were experiencing have been resolved. If there is anything we can still help with, please let us know.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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