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user_udg9wo
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3 Messages

Sunday, January 14th, 2024 1:44 PM

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micosoft outlook

Microsoft 365 Outlook has a send/receive error message which started after I recently changed my Xfinity password. How do I fix?

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11 months ago

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XfinityThomasD

Official Employee

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972 Messages

11 months ago

@user_udg9wo Thanks for posting on our Community Forums. I've seen a few times that other customers were able to disable/enable the Third Party Client Access to allow Outlook to properly communicate with our email servers again. Have you already tried this, or would you like to give it a go?

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user_udg9wo

3 Messages

Tried this yesterday and did not work. I also did an uninstall of Microsoft 365 and then reinstalled, but still get the same error message from Outlook.

11 months ago

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XfinityThomasD

Official Employee

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972 Messages

Gotcha. I really appreciate you going through those steps. This issue has also been reported and is currently being worked on. Just to check, have you also tried updating the credentials within Outlook, so it properly connects to the Xfinity email servers?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_udg9wo

3 Messages

I was able to change my xfinity password within Outlook and that fixed the issue. Thank you for your help

11 months ago

0

XfinityThomasD

Official Employee

 • 

972 Messages

That's awesome to hear! Thank you for sharing what has worked. Please let us know if anything else comes up or please again create a new post at anytime in the future.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

EG

Expert

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107.2K Messages

11 months ago

The concern is not "accessibility / disability" help related........................... Topic moved here to the proper help section for assistance. 

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