judy.ga071201's profile
judy.ga071201
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Visitor

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5 Messages

Mon, Jul 12, 2021 6:02 PM

Messages missing from my INBOX

When I turned on my PC this morning, all messages in my INBOX prior to yesterday at 2:00pm are MISSING.  They are NOT in the TRASH (though messages I did delete yesterday and prior are there).  They are not on the web version of email.  They are not archived.  They are not searchable.

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2 m ago

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XfinityBillie

Official Employee

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445 Messages

2 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I wanted to touch base with you and see if you had been in contact with our Customer Security Assurance Team and if they were able to assist you with retrieving your emails?

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judy.ga071201

Visitor

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5 Messages

@ComcastBillie Thank you for reaching out.  I am currently working on the issue with Customer Care.  This issue is not  yet closed.

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2 m ago

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XfinityBillie

Official Employee

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445 Messages

I'm happy to hear that you are receiving assistance with our amazing Customer Security Assurance Team. They are absolutely the right team to assist you with this concern. I'm certain they will be able to get everything sorted out.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

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Again

Expert

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26.4K Messages

2 m ago

@judy.ga071201 

You might want to call Comcast's CSA (Customer Security Assurance).  They may be able to help you with some troubleshooting.  Their phone number is (888) 565-4329. 

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judy.ga071201

Visitor

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5 Messages

@Again

Thanks for the suggestion.  I am currently working with them to retrieve the missing messages.

 

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2 m ago

judy.ga071201

Visitor

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5 Messages

After speaking with 6 different individuals in 6 different departments, someone in a super secret tech support group miraculously sent me a file of my missing emails.  Some magic happened.  Can't tell you anything more... except.... be relentless in your pursuit of an answer.

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2 m ago

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