make an email account

I spent hours today trying to find out how and where to make an email account for Xfinity. I was on chat with at least two reps and I still do not have an email account. Today is my first day as an Infinity customer and so far not a good experience.

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Again

Expert

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32.1K Messages

3 days ago

@user_ie85mh

I spent hours today trying to find out how and where to make an email account for Xfinity. I was on chat with at least two reps and I still do not have an email account. Today is my first day as an Infinity customer and so far not a good experience.

June 2024 Comcast stopped the ability to create email accounts. The best you can do is create an Xfinity ID.

I suggest heading to Google [mail.google.com] to create an email account.

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user_ie85mh

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2 Messages

@Again Well, that is a bummer, but after posting I saw that. I guess Xfinity does not train their agents very well or at least give them the resources to search when someone inquires. I must have spent at least an hour and the poor girl was trying hard t find an answer. Everything she told me failed. Like their information is not up to date.

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2 days ago

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XfinitySeth

Official Employee

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333 Messages

12 hours ago

Good day user_ie85mh 🙌 Thank you for taking the time to reach out in our community, and even more so being a new member of the Xfinity family! The last thing we want is for your time with us to start off on the wrong foot, so I apologize if you got some conflicting information regarding our email services.

As our Expert Again had mentioned, we stopped providing customers with the ability to create new email accounts as of June 2024, but if you have any additional questions about your new account or services, please do not hesitate to ask!

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make an email account

Again

user_ie85mh

XfinitySeth

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