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Supruser
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5 Messages

Wednesday, January 26th, 2022 9:43 PM

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mailto link registration

I am unable to use the xfinity mailto link registration in microsoft edge, selecting register now does nothing. I have disabled all extensions and have even added an exception in the site permissions / pop-ups and redirects settings. No matter what I do, When I select the register link, nothing happens.

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Updated 

3 years ago

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Accepted Solution

BruceW

Gold Problem Solver

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26.3K Messages

3 years ago

I am unable to use the xfinity mailto link registration in microsoft edge, selecting register now does nothing ...

Is edge://settings/content/handlers enabled?

(edited)

1

Supruser

Visitor

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5 Messages

@BruceW​ Thank you Bruce, when I checked the setting "Allow sites to ask to become default handlers for protocols (recommend)" it was already set to ON and surprisingly connect.xfinity.com was listed as a Handler for email links (the only one actually). What solved the problem was selecting to make it the default. That solved the problem. So while your suggestion was not the direct solution, it did however bring me closer to the solution, which was to select it as default. I thank you anyway.

3 years ago

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Again

Expert

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31.4K Messages

3 years ago

@Supruser Microsoft Edge leaves much to be desired in many respects.  Try a different browser; if you can't do it in Chrome, try FireFox.

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XfinityRay

Official Employee

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2.7K Messages

3 years ago

Hello, @Supruser. I am sorry that you have been having a hard time with the link. We want things to be easy and are glad that you reached out. I want to best help and need a touch of clarification. Are you trying to register a device to access your Xfinity email or something different? 

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Supruser

Visitor

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5 Messages

3 years ago

Judging by your response, you must be either a tier 1 support personel, a new employee or you are inexperienced with the product. I believe my description and explanation is comprehensive and sufficient enough for an experienced technician to understand without additional "clarification".

(edited)

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Again

Expert

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31.4K Messages

@Supruser​ Did you try my suggestion above?  I don't know what it is with Edge but it often doesn't work with the webmail settings interface.  Trying a different browser may help.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

XfinityRay

Official Employee

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2.7K Messages

We certainly want to help, @Supruser. I have worked at Comcast for 7 years now and have a lot of experience and knowledge as my peers do. I apologize that I need to clarify further what you are trying to do so we can assist you. We want things to be easy and to provide accurate information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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