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user_dyvk4a
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Friday, December 13th, 2024 1:16 PM

mailchimp emails

is comcast blocking mailchimp emails for a specific reason. My nonprofit sends out emails weekly and all of our comcast.net emails bounce and cause the user to be cleaned out of the mailchimp system. is this a mailchimp issue or a comcast issue.

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Updated 

2 months ago

193

4

user_a77xnk

1 Message

4 months ago

I'm having the same exact problem! I cannot figure out how to fix this! 

3

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XfinityMartyR

Official Employee

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2K Messages

 

user_a77xnk I would suggest reaching out to our Customer Security Assurance Team (CSA) for assistance. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

0

user_x5gmjf

2 Messages

I am having the same issue, how can I fix this?

[Edited: "Personal Information"]

(edited)

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2 months ago

0

XfinityThomasA

Official Employee

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2.3K Messages

Thank you for joining the forums' community! @user_x5gmjf. Were the suggestions on this thread helpful?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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XfinityMarcos

Official Employee

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2.3K Messages

4 months ago

Hello user_dyvk4a, we have a dedicated team that specifically assists with concerns like these. Have you reached out to our Customer Security Assurance (CSA) Team? If not, you can use this hyperlink to access their Direct Website and get started. 

 

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0

user_eswixh

1 Message

4 months ago

I am having the same problem!

2

0

XfinityVianney

Official Employee

 • 

2.1K Messages

 

user_eswixh, thank you for letting us know. If you ensured it wasn't being flagged as spam, I would also check if you having any existing rules. You can also reach out to the Customer Security Assurance team if you've covered all these steps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

maineman

Visitor

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1 Message

My recent Mailchimp messages to comcast.net addresses are not getting through including ones addressed to me.  A week or so ago, such messages were marked by Mailchimp as "soft bounce".  Tests yesterday did not show the soft bounce but Mailchimp thinks they were not delivered but not opened.  The Mailchimp "subscriber activity" report says "It looks like (name)@comcast.net hasn't opened or clicked anything in (Test) yet."   

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4 months ago

0

user_x5gmjf

2 Messages

2 months ago

I am having the same issue, how do we fix this?

[Edited: "Personal Information"]

(edited)

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