Visitor
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4 Messages
MailChimp emails being blocked before reaching my account
A few months back I began not receiving from a business that send emails via MaiChimp. I had been receiving these fine for years. Something changed. Other users are experiencing the same, all have comcast.net email addresses.
I have disabled the block emails from potentially unsafe users via the comcast.web client. I am using the Comcast web client as well. The email s do not make it to SPAM or Unknown folders.
Customer Support has not been successful.
Please advise.
Latoque
Expert
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29.6K Messages
2 years ago
@user_7b42d4
Can you clarify this:
"I have disabled the block emails from potentially unsafe users via the comcast.web client."
Do you mean you enabled the "Safe list" in the account settings? Or something else? If not, then
Call Comcast security. They handle any blocking issues
Comcast Customer Security Assurance
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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XfinityJustinC
Official Employee
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1.2K Messages
2 years ago
Hello, @user_7b42d4. Thank you for reaching out over Xfinity Forums support, and for the details you have provided. You have definitely reached out to the right place for assistance, and I do want to help with your email concern.
I would make sure you don't have any filters set up on your email profile that may cause any issues with routing of emails: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience. You can also check to see if you have xFi advanced security enabled, I've seen this feature can see emails and sites as a security concern and not deliver emails or block sites: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security.
If you are still having issues receiving emails after checking the filter and advanced security features, I would recommend reaching out to our wonderful Customer Security Assurance (CSA) experts to have them investigate further: internetsecurity.xfinity.com/help/report-abuse.
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user_7b42d4
Visitor
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4 Messages
2 years ago
All of the above has been checked. Something is still blocking the emails from getting to me.
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
@XfinityJustinC: Although not visible, the CSA link you posted has a final "/" at the end. For reasons I do not understand that causes it to redirect to "internet-security-site-web.wc-g2.cf.comcast.net", which operates on a private IP like 172.24.81.* and is therefore not accessible to customers. Attempting to follow it results in a "The connection has timed out" failure. OTOH https://internetsecurity.xfinity.com/help/report-abuse (no final "/") is accessible. Plain old https://internetsecurity.xfinity.com/ works too and leads to the same destination.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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Again
Expert
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31.4K Messages
2 years ago
@user_7b42d4
Have you checked to see if Auto forward is on?
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