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Annabelle2
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Thursday, January 15th, 2026 2:00 PM

Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as spam. Fortunately I didn't click on any links, as I'm not sure if this might give my machine a virus. Is this just another phishing email? Or is it legitimately from Xfinity Support? Though there is text wtin the email body, but my screenreader can't read pictures, the email didn't have a graphic with the words "Xfinity Logo" in the text body. Is this a legitimate email? Or is it just another phishing email? 

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29 days ago

@Annabelle2 

Up until the beginning of January migration was mandatory.  Out of the blue it suddenly became optional - for now.  We don't know why the change was made; no explanation has been given.

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BruceW

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29 days ago

... "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner" ...

As you suspect, it's some sort of scam.

Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.

To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.

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Annabelle2

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4 days ago

          1. I still haven't received an official email from Xfinity telling of the transition. It's now April 11, and I've heard talk this is goin' on through June 2026. Perhaps they've changed their minds and rescinded this whole thing after several complaints?

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          1. I still haven't received an official email from Xfinity telling of the transition. It's now April 11, and I've heard talk this is goin' on through June 2026. Perhaps they've changed their minds and rescinded this whole thing after several complaints?
Regarding email migration to Yahoo! Mail  It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to keep our email systems streamlined. We’ll keep you posted as that timeline gets closer! 

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3 days ago

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Annabelle2

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2 days ago

So it's a possibility this could happen by Christmas time?

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XfinityBradM

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@Annabelle2 That is correct or even before the end of December. You will see a legitimate email from us inviting you to make the conversion to Yahoo Mail when it's your turn. After you receive that invitation email the best way to confirm is to log in to our connect portal, and you'll be met with a banner at the top of the page advising you can make the switch as well. 

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2 days ago

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Annabelle2

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2 days ago

 Will there be an "Accept" button that my JAWS (Job Access With Speech) screenreader recognizes, that when I press Enter, will automatically take me to Yahoo Mail?

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XfinityBradM

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You will see the following message after you log into the connect portal:

You're invited to upgrade your email account to Yahoo Mail, so you can enjoy a more user-friendly experience. Your email address, messages, folders, and contacts will not change.

With Yahoo Mail, you'll enjoy enhanced security, a built-in calendar that's easy to use, AI-powered inbox organization, and a top-rated mobile app for easy access on the go.

That message will appear on a splash page that your JAWS screen reader should recognize as there is a Get started button that will need to be selected. There will be links below that button to either continue to your email inbox or to learn more about the migration. 

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2 days ago

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Annabelle2

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18 hours ago

XfinityBradM Will I still be able to report phishing emails to the Comcast Customer Security Assurance team's official email address?

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XfinityThomasB

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Annabelle2 Yahoo does have their own spam reporting channels through their internal protocol. I included a link for that process, to review that --> Click Here

 

 

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18 hours ago

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Annabelle2

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16 hours ago

 Will it cost anything to report spam through Yahoo mail? If so, how much?

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@Annabelle2​

 Will it cost anything to report spam through Yahoo mail? If so, how much?

It shouldn't.  I rarely get spam at my yahoo account, but the few times I have I just reported it by clicking on the shield icon, and that takes care of it.

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7 hours ago

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Annabelle2

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5 hours ago

So what you're saying is, I should scroll down to a button that says something like, "Mark As Spam And Report Phishing" within Yahoo Mail (when the transition happens), and it will automatically forward to Yahoo's Customer Security service? I wonder if Comcast will still have their Customer Security Assurance team to report spam emails to.

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@Annabelle2​

So what you're saying is, I should scroll down to a button that says something like, "Mark As Spam And Report Phishing" within Yahoo Mail (when the transition happens), and it will automatically forward to Yahoo's Customer Security service? I wonder if Comcast will still have their Customer Security Assurance team to report spam emails to.

The "button" [icon] is at the top of the page like with Comcast.

I doubt you'd be able to report spam to CSA as they no longer will handle @comcast.net email.  Once you transition to Yahoo you become a yahoo email customer only you'll still log in to your @comcast.net email with your Comcast credentials.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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5 hours ago

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Annabelle2

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4 hours ago

So I would scroll with the arrow keys to the "Mark As Spam And Report Phishing" button, then press Enter, and it automatically gets moved to the Junk Mail folder. I wonder if Yahoo Mail has a "Block Sender" button. The reason why I ask is because it seems that some of my "blocked" senders are being added to "Collected Addresses" in the Xfinity Connect website. "Collected Addresses", as far as I know, is supposed to be only for "Safe Senders" and "Safe Recipients", right?

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