Contributor
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144 Messages
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as spam. Fortunately I didn't click on any links, as I'm not sure if this might give my machine a virus. Is this just another phishing email? Or is it legitimately from Xfinity Support? Though there is text wtin the email body, but my screenreader can't read pictures, the email didn't have a graphic with the words "Xfinity Logo" in the text body. Is this a legitimate email? Or is it just another phishing email?
Again
Expert
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33.8K Messages
14 hours ago
@Annabelle2
Up until the beginning of January migration was mandatory. Out of the blue it suddenly became optional - for now. We don't know why the change was made; no explanation has been given.
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BruceW
Gold Problem Solver
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27.2K Messages
8 hours ago
As you suspect, it's some sort of scam.
Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
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