Mailbox closing

I got the following message. Is it true (versus spam)? If so, what does it mean? I rely heavily on my Comcast email which I use daily and, yes, I’ve logged into it via the Xfinity app and the web recently.

Responses

BruceW

Gold Problem Solver

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26.3K Messages

1 day ago

The message is phishing/fraud. "Click here or lose your services" is a scammer classic. It is most likely an attempt to steal your login and financial information.

If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

proceeding the email subject line in the list of emails
above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.

Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams". To report a scam email to Comcast, follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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XfinityBrianH

Official Employee

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1.3K Messages

2 hours ago

user_cba55 Thanks for reaching out to us with your questions! That does not look like a valid message from Xfinity. We are not closing all versions of our mailbox, but we are no longer opening new email addresses for our customers and addresses that have not been used in the last 2 years should receive messages afvising them to log into their Xfinity email account if they would like to keep it active. You can find more great information on Xfinity's emial policy here https://www.xfinity.com/support/articles/email-activity.

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Email

user_cba55

Mailbox closing

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

XfinityBrianH

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