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kennyd
Expressive Exchange
Responsive
Conversation Starter

Contributor

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33 Messages

Friday, September 15th, 2023 9:36 PM

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Mail to recipient ends up in his spam folder

I send emails to a friend and they end up in his spam folder. As far as I know he is the only recipient to have this problem. Is the problem on his end? And how might he solve it? He is not a Comcast customer and his mail is .Verizon.net. Thanks for your help.

Question

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Updated 

2 years ago

185

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XfinityJoshuaG

Official Employee

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331 Messages

2 years ago

u/kennyd So sorry to hear about your email issue. Have you had your friend mark the emails as not spam yet?

4

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kennyd

Contributor

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33 Messages

@XfinityJoshuaG​ I believe he has although we haven’t spoken in a few days. Could it be a solution for him to add me to his address book? Not sure he had tried that yet

2 years ago

0

XfinityJoshuaG

Official Employee

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331 Messages

@kennyd That's definitely something I'd recommend and try to have him do. Let me know if that works.

2 years ago

0

kennyd

Contributor

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33 Messages

Yes so far the address book solution is working! No spam since he added it. Will keep an eye. Thanks for your help!

2 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Happy to hear that, @kennyd. Feel free to message us at anytime if anything else comes up, we hope you have a great rest of your weekend! 

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2 years ago

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