Visitor

 • 

1 Message

Tuesday, November 4th, 2025

mail server is (temporarily) down

I'm having this issue today too.

Message:

"Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes."

What's the fix?

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Visitor

 • 

1 Message

2 days ago

I'm encountering the same issue and can't access my email account

Official Employee

 • 

2K Messages

 

user_wn8fz4 Have you tried using another web browser as well as clear cache/cookies? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

 • 

2.7K Messages

15 hours ago

@user_p4rd5j

Thanks for reaching out to us since it's been a couple of days since you made your post are you still having errors accessing your email?

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