svb198's profile
svb198
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Tue, Nov 24, 2020 3:00 PM

Mail Server Denies Access

I made a new Comcast email account, but I cannot send or recieve emails. I keep getting the error "mail server denies access."  How do I fix this? Thanks.

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Updated 

2 m ago

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user_c07758

Visitor

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2 Messages

4 m ago

I have same issue.  I set up new email accoun5 but can send or receive email bc get error mail server denies access

6

Again

Expert

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26.4K Messages

@user_c07758

Where and how did you create this new email account?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 m ago

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XfinityEva

Official Employee

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161 Messages

Hello user_c07758

following up on this issue were you able to access your email after your most recent post? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 m ago

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heyitsmelisab

Visitor

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5 Messages

@Again  at xfinity site "xfinity connect"

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2 m ago

heyitsmelisab

Visitor

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5 Messages

@ComcastEva  I have same problem....I made a new Comcast email account, but I cannot send or recieve emails. I keep getting the error "mail server denies access."  How do I fix this? Thanks.

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2 m ago

Again

Expert

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26.4K Messages

@heyitsmelisab

You can't "create" a new email address at connect.xfinity.com; it must be done through My Account by the Primary account holder.  Also, if you use a third party email client like Outlook or Thunderbird, etc., you can't "create" an email address there, either.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 m ago

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heyitsmelisab

Visitor

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5 Messages

2 m ago

I have same problem...can't seem to find an answer anywhere!

1

XfinityJodie

Official Employee

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292 Messages

@heyitsmelisab Hey there! Very sorry for the ongoing email issue. We can help take a closer look at that and get this going in the right direction. Please click on the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 m ago

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