Skip to main content

    Support

    Offers

svb198's profile
svb198
1st Topic
1st Like

New Poster

 • 

1 Message

Tuesday, November 24th, 2020 3:00 PM

Closed

Mail Server Denies Access

I made a new Comcast email account, but I cannot send or recieve emails. I keep getting the error "mail server denies access."  How do I fix this? Thanks.

Question

 • 

Updated 

4 years ago

1.2K

3

This conversation is no longer open for comments or replies and is no longer visible to community members.

user_c07758

Visitor

 • 

2 Messages

4 years ago

I have same issue.  I set up new email accoun5 but can send or receive email bc get error mail server denies access

6

Again

Expert

 • 

31.9K Messages

@user_c07758

Where and how did you create this new email account?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

XfinityEva

Official Employee

 • 

1.8K Messages

Hello user_c07758

following up on this issue were you able to access your email after your most recent post? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

heyitsmelisab

Visitor

 • 

5 Messages

@Again  at xfinity site "xfinity connect"

4 years ago

heyitsmelisab

Visitor

 • 

5 Messages

@ComcastEva  I have same problem....I made a new Comcast email account, but I cannot send or recieve emails. I keep getting the error "mail server denies access."  How do I fix this? Thanks.

4 years ago

Again

Expert

 • 

31.9K Messages

@heyitsmelisab

You can't "create" a new email address at connect.xfinity.com; it must be done through My Account by the Primary account holder.  Also, if you use a third party email client like Outlook or Thunderbird, etc., you can't "create" an email address there, either.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

heyitsmelisab

Visitor

 • 

5 Messages

4 years ago

I have same problem...can't seem to find an answer anywhere!

1

CCJodie

Problem Solver

 • 

1.3K Messages

@heyitsmelisab Hey there! Very sorry for the ongoing email issue. We can help take a closer look at that and get this going in the right direction. Please click on the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address. 

I no longer work for Comcast.

4 years ago

0

forum icon

New to the Community?

Start Here