Mail going to spam
I am an engineer at 55places.com. We received reports from our users who have @comcast.net email address that say they are not receiving the automated emails that our system sends starting around April 13.
On April 24, I was able to reproduce this issue using my own comcast.net email address by sending an email from our system to my address. I did not receive any emails in my Inbox or Spam folder.
On April 24, we updated our MAIL FROM (mail.from) domain.
On April 27, our users started to report that they started to receive emails in their Inbox (without making any changes to their Spam Filtering preferences).
Can you tell us why our emails were not being delivered between April 13 and April 27? We’re looking to determine a root cause so we can prevent this from happening again in the future.
I can provide additional details an a private message.