da-raiders's profile

Regular Visitor

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5 Messages

Wed, Jan 6, 2021 8:00 PM

macOS catalina mail problem

ive been tryiing to setup a new email account address. i followed the instructions yet when i try to add the address to my mac it shows a "  unable to verify account name or password "?

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 i made an appt with to go in for support and i was told to create a Gmail account???? REALLY!

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you cant talk to anyone and the info provided isnt working!

Responses

Latoque

Expert

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28.8K Messages

4 m ago

I use Mac Mail in Catalina, and I have 4 Comcast accounts in it.  They all work OK.  I assume you are referring to a secondary Comcast account you have created?  If so, can you sign into it and use it with only the webmail UI and a browser?

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Regular Visitor

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5 Messages

4 m ago

I'm trying to add a new user email on my account. Comes back unverified 

Latoque

Expert

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28.8K Messages

4 m ago


@da-raiders wrote:

I'm trying to add a new user email on my account. Comes back unverified 


You need to clarify what you are trying to do.  Do you mean you are trying to create a secondary account?  Or do you mean you already created one and you are trying to add it to Mac Mail?  If you have already created it, can you sign into it using only the webmail UI?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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5 Messages

3 m ago

what is " webmail UI "???

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why can't I use my comcast account thats what i pay for right? I have 2 seperate email address for me and one for me wife, she wants another more professional. Yes I also recive my emails via Apples Mail

Regular Visitor

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5 Messages

3 m ago

I'm trying to creaet an email address  EXAMPLE = howdydudy@comcast.net

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it comes back unverified? 

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