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Visitor

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3 Messages

Wednesday, October 23rd, 2024 8:38 PM

Lost password for imap incoming server on iphone

Lost password for Imap incoming mail server on iPhone mail app

Official Employee

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1.8K Messages

1 month ago

Hello, user_f07304, and thank you for joining the Xfinity Forums community. Can you clarify your question, please? We are here to help. 

 

Visitor

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3 Messages

I use the Mail app to access my Comcast emails when using my iPhone. Apparently the password for the IMAP Incoming Server was corrupted (probably by me accidentally). I can’t read what’s there so I can’t be sure that’s the problem. I don’t want to change the password if that’s not the problem. Help please. Thanks. 

Official Employee

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910 Messages

Thank you so much for clarifying that for us, @user_f07304! Hmm, have you confirmed that the 3rd party access is checked? You can go here for steps on how to confirm that is checked. I would recommend resetting your password if it is requiring it via the Xfinity only email portal. Once that is updated, update the password in your Mail App on your device. If you are still having troubles, another helpful trick is to delete the email completely from the Mail App and add it back in. Please let us know if you have any other questions/concerns, we are happy to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

20 days ago

I have the same problem, was there an answer for this question?

Visitor

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3 Messages

Not yet. I haven’t posted here before but I think the way it works is that if there is a response everyone can see it. If not, I’ll be sure to repost anything I get. 

Official Employee

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1.5K Messages

 

user_olqt26 Are you able to access your Comcast.net email when logging into the connect portal? https://www.xfinity.com/email

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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