Visitor
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1 Message
Lost Old Email
I am missing email items from the last few years that I have been saving in my Inbox. Suddenly, I only see emails from the last 12 mos. They are not in the trash folder, and they are not available in Recover Deleted Items. Where did they go and how do I get them back?
Latoque
Expert
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29.7K Messages
3 years ago
Did you try running a search for the missing message to see if it shows up?
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XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good afternoon,
Can you please confirm if you access via any email clients or multiple devices like mobile phones, tablets, etc. Our logs show a large amount of IMAP access indicating that there is access from apps or email client software. Have you searched or attempted data recovery on those apps and/or software to see if they contain the missing emails?
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