Lost emails.

My wife and I both have Comcast emails. We both lost all emails dating before July 16, 2024. I also have an Apple laptop, which did not experience email losses. My wife only uses her iPad or phone for emails. She is quite upset. How can I restore those lost emails? The lost emails are not in the trash or spam folders. I searched for a particular email I knew I had seen, but it was gone, There were no lost emails on the server.

Responses

XfinityJorge

Official Employee

•

1.6K Messages

3 months ago

user_a8347h Hello! Thank you so much for using our Forums to contact our Xfinity Support Team. We are here happy for the chance to work with you and help with your email access. We know how important email access is and how we need acess to it immedityl. To get started on this can we please get your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_a8347h

Lost emails.

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