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user_a8347h
1st Topic

Visitor

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1 Message

Wednesday, July 24th, 2024 11:36 PM

Closed

Lost emails.

My wife and I both have Comcast emails. We both  lost all emails dating before July 16, 2024. I also have an Apple laptop, which did not experience email losses. My wife only uses her iPad or phone for emails. She is quite upset.  How can I restore those lost emails?  The lost emails are not in the trash or spam folders. I searched for a particular email I knew I had seen, but it was gone, There were no lost emails on the server.

Question

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Updated 

6 months ago

311

1

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XfinityJorge

Official Employee

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2.3K Messages

11 months ago

 

user_a8347h Hello! Thank you so much for using our Forums to contact our Xfinity Support Team. We are here happy for the chance to work with you and help with your email access. We know how important email access is and how we need acess to it immedityl. To get started on this can we please get your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

 

3

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user_3jsu18

Regular Visitor

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4 Messages

I lost my email account on my cell phone 2-3 days ago, I have it on my tablet.   How doI get it back on phone

6 months ago

0

user_3jsu18

Regular Visitor

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4 Messages

are you going to help or not

6 months ago

0

XfinityBrianH

Official Employee

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1.5K Messages

@user_3jsu18 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

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