lost email account

@dwp1959

Hello, we appreciate you taking the time to reach out on this post. I completely understand needing access to your email, and a process on how to get back in when not having the option to reset the secondary password. When accounts are closed, our options are very limited for troubleshooting including emails. If using a 3rd party email client, we do like to ensure settings are correct: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

After confirming the settings. When not being able to reset the password following these steps: https://www.xfinity.com/support/articles/changing-or-resetting-your-password, we would direct customers to reach out to our great Customer Security Assurance team. This great team of experts has the access to help with emails on closed accounts, and can confirm customers I’ve worked with in the past have successfully been able to get back in to their email after working with the team.

Besides calling in the CSA experts can be contacted at 1-800-Xfinity or online: https://internetsecurity.xfinity.com/help/report-abuse. I've had customers tell me that at times they receive an error 404 message when trying to access the site. If you have trouble accessing, place the url in an incognito window, or Google: Xfinity customer security assurance and then access that way. Hope this information is helpful.

I can't guarantee they can retrieve them. Our awesome Customer Security Assurance experts, have been helpful at times in the past with recovering deactivated emails.

They can be reached at 1-800-XFINTY, ask for CSA team, or online here: https://internetsecurity.xfinity.com/help/report-abuse (you may need to place the url in an incognito window).