ToniK's profile

New Poster

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1 Message

Mon, Oct 28, 2019 1:00 PM

Lost contacts from address book

Hello,

 

Something happened and I was unable to send or receive emails for a period of time. That is fixed, so I can send and receive, but my address book is now empty. Is there any way to recover my contacts?

 

Thanks.

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Responses

Latoque

Expert

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28.8K Messages

2 y ago

How are you accessing your email?  Do you mean the Comcast address book, or some other like the one associated with a desktop client like Thunderbird or Outlook?

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New Poster

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1 Message

1 y ago

Everyone in our household now has and address book that is empty.  Spent about 4 hours on the phone with comcast last night and finally went to bed at 11PM.  

 

I don't use outlook, or and other email such as gmail.  Has this problem been resolved?  

I have 3 collected addresses for emails that I replied to over the last few days.  I noticed that comcast did an upgrade??? recently.  When I signed on I got drop downs showing me all the wonderful things that I got?

 

Shouldn't my addresses be on some cloud?  Any help would be appreciated.

 

 

 

New Poster

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1 Message

1 y ago

Did this issue ever get resolved?

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