bmdamon1 Hi there! Thanks for creating a post for our community here on our Xfinity Forums for help with your email. I'm sorry you haven't been able to recover the old account. Are you having trouble with signing into your email account, or are you no longer showing an old account available to manage at xfinity.com?
@EG Thank you for moving the post to the right support area! 😀
@Again Thank you for sharing and pointing out that it's possible that an email address will be deleted if it is not accessed in a specific time frame. ❤️
EG
Expert
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119.6K Messages
2 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
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Again
Expert
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34.6K Messages
11 hours ago
@bmdamon1
When was the last time you accessed that account? It's possible that if you haven't signed in in a long time your email account was deleted.
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XfinityPaula
Official Employee
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2.2K Messages
1 hour ago
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