You need to circle back and remove your name from your post. Posting of personal identifying information in public isn't allowed here. Click on the three dots to the right of your post and choose Edit. After you remove your name click on Post.
We need more information in order to help you.
Are you a new customer? If so you won't have an email address, just an XfinityID.
Are you trying to log in to webmail?
Are you using a third party email app?
Getting any error messages and if so what are they?
user_jspytu, thanks so much for reaching out to Xfinity Support. Have you tried clicking on "forgot password" and going that route? If you are still having trouble, let us know, and we can run through a few things with you.
EG
Expert
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118K Messages
2 days ago
Concern moved here to the E-mail help section for assistance.
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Again
Expert
•
34.3K Messages
2 days ago
@user_jspytu
You need to circle back and remove your name from your post. Posting of personal identifying information in public isn't allowed here. Click on the three dots to the right of your post and choose Edit. After you remove your name click on Post.
We need more information in order to help you.
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0
XfinityAngie
Official Employee
•
2.6K Messages
2 hours ago
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