dana_r2 Thanks for reaching out to us with your questions. If you click the Account icon in the top-right corner of the Xfinity website and click Check Email, that should take you to the correct screen. Please let me know if you have any trouble wit hthe process.
If you're having other concerns, we would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your needs.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I’ve tried the link and it keeps returning me to the initial page. The link doesn’t work and the email icon doesn’t work. This is email address that has been in use for 16 years and as of today I cannot access
user_3czw30 We are aware of the issue with accessing email and our Engineers are working to resolve the issue as quickly as they can. In the meantime, we recommend using a third-party email client. We hope to have the email problem fixed very soon.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
like the users above i keep getting sent back to a "Discovery " page. I have been an email customer for 30 years. please give some useful instructions.
Good afternoon, user_nlw2je! I apologize that you are feeling this way and am happy to assist you further. Can you tell me more about the problem you are having with the email box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBrianH
Official Employee
•
1K Messages
29 days ago
0
0
user_5poput
1 Message
15 days ago
This doesn't help I need to chat with someone.
[Edit: PII]
(edited)
2
0
nanjo224
New Poster
•
3 Messages
4 days ago
I’ve tried the link and it keeps returning me to the initial page. The link doesn’t work and the email icon doesn’t work. This is email address that has been in use for 16 years and as of today I cannot access
1
0
user_3czw30
1 Message
4 days ago
IVE TRIED THIS 80 TIMES DONT WORK. I CANT OPEN MY EMAIL AT ALL. IM NOT HAPPY.
1
0
skipw555
Regular Visitor
•
6 Messages
4 days ago
like the users above i keep getting sent back to a "Discovery " page. I have been an email customer for 30 years. please give some useful instructions.
0
0
user_nlw2je
1 Message
4 days ago
Xfinity support for email is a disgrace
[Edited: "All Caps"]
(edited)
1
0