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user_oc37e5
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Monday, February 3rd, 2025 3:09 PM

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Log Into Comcast.net Email

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts.  I tested sending to the email addresses and it goes through.

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2 months ago

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douglasclifford

New Poster

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2 Messages

3 months ago

Same with my e-mail! What is going on here?

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user_14qr30

Visitor

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3 Messages

3 months ago

I have the same issue which began ~ 1 mo.ago

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user_14qr30

Visitor

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3 Messages

3 months ago

what is the solution

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Again

Expert

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33K Messages

@user_14qr30​ 

what is the solution

Have you tried any of the solutions that are posted above, or have you read the last 7 pages?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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3 months ago

0

XfinityEricB

Official Employee

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2.8K Messages

 

user_14qr30 Have you attempted any of the solutions posted in this tread at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

amanda_1

Visitor

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3 Messages

3 months ago

I have been experiencing the same issues with no resolution.  When someone finds the answer, please send.

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Again

Expert

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33K Messages

@amanda_anstead​ 

I have been experiencing the same issues with no resolution.  When someone finds the answer, please send.

Once again, try this:

Clear your cookies and cache for Comcast/Xfinity.  Sign out of your account.  Close your browser.  Start a new session.

Post back if this doesn't work for you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 months ago

0

Alajuela1962

Visitor

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7 Messages

3 months ago

Comcast Xfinity loosing time and money for 3 years now I am unable to read my mail.

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jks123

New Poster

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3 Messages

3 months ago

Yes. What ever you do not follow the instructions fro their help support. After exhausting all the trials they had me go through. They had me delete one of my email accounts then re add it to my phone. That was the mistake. I no longer have an active account with them. I do not live in there service area. There for their comment was because you don’t have an active account we can not put it back on. Not only did they [Edited: "Language"] me out of one of my accounts, they deleted it of their system. All of my emails are gone from that account. And I can not get them back. I had that email address for over 20 years. That stinks. A lot of work contacting all my people.

(edited)

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kdkrum

Visitor

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1 Message

3 months ago

Why have things changed, now I am unable to access my E-Mail,  HELP!!!!!!!~~

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XfinityJohnG

Official Employee

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2.3K Messages

Thank you for reaching out to our team here. If you are still running into issues with that email service I will be happy to look into that for you. Are you trying to access that from the Xfinity site or a third party like Outlook?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

tashakate

Regular Visitor

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4 Messages

PLEASE HELP ME I AM 92 AND WANT TO GET TO MY E-MAIL

2 months ago

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XfinitySeth

Official Employee

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655 Messages

Hello tashakate 👋 I appreciate you leaving your comment, and we're here to help! Are you still needing help accessing your email? If so, please try logging in directly at connect.xfinity.com/appsuite/

 

2 months ago

0

charlottek

Visitor

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1 Message

3 months ago

Dumbest thing Ive ever tried as an app

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user_5703wk

Visitor

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3 Messages

@charlottek​ for sure!

3 months ago

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user_5703wk

Visitor

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3 Messages

3 months ago

Trying to contact Xfinity & pay my bill online is next to impossible!!

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frankie_madelyn0812

Visitor

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1 Message

2 months ago

this new login is ridiclous!!!!!!!!!!!!!!!! just let me get into my e-mail now!

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Again

Expert

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33K Messages

@frankie_madelyn0812​ 

this new login is ridiclous!! just let me get into my e-mail now!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 months ago

0

Sylsrew

Visitor

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1 Message

2 months ago

 Cant a cess my email as well if you find a solution please let me know!

3

0

Again

Expert

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33K Messages

@Sylsyew​ 

 Cant a cess my email as well if you find a solution please let me know!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 months ago

0

user_vh9sw8

Visitor

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2 Messages

Trying to  get into my email.  Most difficult time ever.

2 months ago

0

XfinityEricB

Official Employee

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2.8K Messages

 

Sylsyew Has the link shared in this tread by @Again worked for accessing your email at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_vh9sw8

Visitor

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2 Messages

2 months ago

log into xfinity email

1

0

Again

Expert

 • 

33K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 months ago

0

user_qnqbvo

Visitor

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1 Message

2 months ago

How do I access my Comcast email? Don't have a Xfinity account 

1

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XfinityAmandaB

Official Employee

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2.8K Messages

 

user_qnqbvo Great question! You can use this link here to get to our email home page directly. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_os02s

Visitor

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2 Messages

2 months ago

I’m still not getting emails 

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XfinityOrlandoM

Official Employee

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2.7K Messages

Thanks for reaching out to us,  we do apologize for any inconvenience you're having accessing your Xfinity e-mail. Are you accessing our Xfinity e-mail through our website or through our Xfinity app or are you accessing your e-mail through a third party e-mail provider such as outlook?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

MaryStrength2024

Visitor

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1 Message

2 months ago

I too am having problem getting my eamils. Im 72 years old and i don't understand a lot of what going on or how to correct it. What is goinh on and what do I mdo to get into my email now with your recent changes.

HELP!!!

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