Log Into Comcast.net Email

I too have been having the same problem since Firefox has close down their website. So, I have tried to sign into Xfinity.com website with no success.  What's wrong with Xfinity.com? It refuses to get into my email, what shall I do? You advertise on TV how great you are but I disagree. Advise how do we get into your Comcast.net email.

Hi user_7rfchx! Thanks for visiting our Xfinity Forum, letting us know you're also running into issues when trying to access your Xfinity email through the website. I certainly know the importance of being able to log to your online account and access your email. My team is here to help!

For troubleshooting purposes, are you getting an error when trying to log in, or what exactly occurs on your end when trying to do so? Also, have you tried logging into your email through this website, connect.xfinity.com?

@user_7rfchx​

I too have been having the same problem since Firefox has close down their website. So, I have tried to sign into Xfinity.com website with no success.  What's wrong with Xfinity.com? It refuses to get into my email, what shall I do? You advertise on TV how great you are but I disagree. Advise how do we get into your Comcast.net email.

Where did you get the impression Firefox closed down their website?  I just went to https://www.mozilla.org/en-US/firefox/new/ 

Even if you typed in[correctly] foxfire.com it would resolve to the link I posted.

Maybe you need to update your Firefox browser by clicking on Help under the hamburger at the top right and then scrolling down to Help and choosing About Firefox.  You should be given a choice to update if your browser is out of date.

Hello and thank you for reaching out via our Xfinity Community Forums, arnica9. You can quickly and easily sign in and access your Xfinity Email using the Xfinity app or connect.xfinity.com. If you haven’t signed in to your comcast.net email for more than two years, your account will be closed. Learn about inactive accounts.

Please let us know if you have any additional questions or concerns. 

@user_vb5vuo​ 

I have been trying to call or text for over a month and get a label to send back some equipment that is old and I get no respond except when I call Xfinity on the wrong number and they could not help me but you can charge me for the equipment.  What do I need to do I am getting tired of this.

You can take your equipment to a UPS store and they will prepare everything for you.  Make sure you get a receipt.

Hello @user_vb5vuo have you tried to return the equipment to the UPS Store as @Again suggested. Here are the methods we recommend for equipment returns:

Please visit the Digital Return Center (xfinity.com/returns) where you can select the devices to return. Customers can return their equipment by scheduling a UPS at-home pickup by printing the UPS return label, boxing up the equipment, and then calling 1-800-PICK-UPS (Customers will need the tracking number from the UPS return label to schedule the pick-up.); or you can simply drop the devices off at any open UPS location (Put the equipment being returned into its original box or any at-home cardboard box that fits your equipment. Ensure the device is securely placed in the box and add any additional padding (newspaper, cardboard, etc.), if necessary.

Place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as this will be your receipt). I recommend visiting theupsstore.com for the most up-to-date locations and store hours.

Option 2 Xfinity Retail Store

Visit us at any Xfinity Retail Store.

Find an Xfinity Retail Store location near you.
Visit xfinity.com/stores to make an appointment or stop by your closest Xfinity Retail Store.
Drop off your equipment at the Xfinity Retail Store.
Make sure to give your equipment to an Xfinity Retail Store representative.
After you return your equipment, it'll be immediately removed from your account.
Our team at the Xfinity Retail Store will provide you with a receipt confirming your return details.

We appreciate your feedback and the opportunity to help review cost saving options with you, user_7rfchx. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_7rfchx​ 

I agree with her, even though I have been with Comcast for 25 years, your cost has skyrocketed ridiculously.  Other companies out there are a lot lower than you are.

Secondly, it is very, very difficult to open my Email. Since Firefox will no longer be available to open one's Email, what shall I do?  you did not answer me directly.  If you do not answer me directly through my Email ([Edited: "Personal Information"]) or by phone ([Edited: "Personal Information"]), then I will definitely change company. 

I have no idea where you got information that Firefox will "no longer be available to open one's Email"... as that is completely false.  If you are having problems opening your email through Firefox you need to tell us what is happening so that we can help you troubleshoot it.

In the meantime, until you can tell us where you are getting the idea about Firefox, please refrain from posting information like that.

@user_qq6x2y​ 

Again, I'm signed in and can't find my e mails

Go here: https://connect.xfinity.com/appsuite 

@user_g3w1z3​ 

This is not me wrong password "use_____"

This is not clear.  Are you trying to get in to your email account and having problems with your password?  

@user_2k6mht​ 

Why is so hard to get my comcast.net email?  Every time I try to log into comcast I get a different screen. I think I'm done with xfinity and comcast.

What happens when you try?  Any error messages?  Are you trying to log in to webmail or to a third party email app?

@staceyct​ 

Still unable to log into email

What happens when you try?  Any error messages?  Are you trying to log in to webmail or a third party email app?

@user_o94aqt​ 

I am having the same problem !!   Especially since my husband keeps changing the password lol

Ask him for the password!  😉

I don’t think he wants me to have it . He changes it everyday haha

I have good luck using this page, https://www.xfinity.com/email, user_o94aqt. It has the email login link at the page. If that also does not work, have you tried to clear your browsing history/cookies? Have you tried to access it in a Private or Incognito browser?