Locked out of second Comcast email, "The entered credential or authentication information does not work or are no longer accepted..."

Someone hacked your account and changed your password. If you have two step verification set up to your cellphone or a second e-mail account, you can go to the Xfinity log in page and hit forgot password and have the verification code to reset the password sent to your cell or second e-mail. If not you are probably toast.

I had my xfinity e-mail hacked twice in the last 24 hours. A hacker was twice able to set up an additional e-mail on my xfinity account using a temporary yopmail account. (Yopmail is a French e-mail provider that lets people set up temporary e-mail addresses without providing any information. It is perfect for hackers to use when stealing Xfinity accounts.) Today I called Xfinity shortly after 9 am (CST) and set a callback with the security department. They said it would be 1.5 to 2 hours. After more than 4 hours I called back and spoke to someone in billing who told me that the callback time for the security department was 4-6 hours. They however did me a favor and got me into a faster queue.

After a few minutes I spoke to someone in the alleged "security" department. She was not helpful. After I explained my situation and asked her to fix it she indicated that she would forward this to a higher department for review and I would receive a callback in 72 hours. When I demanded to have the issue resolved immediately she informed me that she was dealing with dozens of other calls where a hacker had used a yopmail account to steal someone's xfinity e-mail account. She was even unwilling to remove the yopmail e-mail address that had been set up on my xfinity account to change my password. She said that she was not authorized to remove the fraudulent e-mail and that a higher department would have to do that. She said it would be three days before they could respond. She said since I have two step verification that I would be able to see whenever a hacker changed my password and I could just change it back.

So xfinity's response to someone stealing my e-mail account twice in 4 hours, was to tell me to engage in a struggle with the hackers to keep changing my password back every time after they changed it. If you have two step verification you can battle the hackers and hope they give up. If you don't your pretty much toast. One thing is for sure. You are not getting any help from xfinity.

Update: I spoke to a second person in the xfinity security department that told me not to worry about the fraudulent yopmail account on my xfinity account and indicated that this had happened with many xfinity accounts. She indicated that xfinity is still working to find the source of the hack. Apparently this this is a much more widespread issue than is being reported. It does not seem that xfinity e-mail is secure at this time.