Locked out of Email

Locked out of a legacy comcast.net email (created as a child, service under my parents who no longer have Xfinity). Password reset requires home WiFi which I don't have. Need help from the CSA team.

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XfinityEmilyB

Official Employee

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3K Messages

1 day ago

rswab10 Welcome to our community forum so we can help you gain access to your Email after Xfinity services were disconnected: https://www.xfinity.com/support/articles/using-email-only. When is the last time you were able to sign into your Email successfully?

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rswab10

Visitor

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I was logged in two days ago but now it is asking for my password and I don't remember it. However, when I go to reset it says I need to be on the home internet which no longer exists.

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1 day ago

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XfinityEmilyB

Official Employee

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3K Messages

rswab10 I appreciate you explaining that for me! In this case, we will need help from our Customer Security Assurance team. You can fill out an online form and find their contact information to call them here: https://spa.xfinity.com/contact-us. Please let me know once you get a chance to speak with them so I can be sure you're taken care of :).

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1 day ago

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rswab10

Locked out of Email

XfinityEmilyB

rswab10

XfinityEmilyB

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