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FarmerJake
1st Topic

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3 Messages

Sunday, August 31st, 2025

Local folders not synching on to server

A while back I noticed my folders were no longer synching between MS Outlook on my computer and the Comcast server. Is there any way for me to re-synch all of my folders?

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5 hours ago

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XfinityRaul

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2.2K Messages

7 hours ago

@FarmerJake Thank you for making us aware you're having issues with your email folders syncing with MS Outlook via Forums. This sounds like you need to go into your e-mail settings and follow the instructions available in this link https://www.xfinity.com/support/articles/third-party-email-access and turn on the third party e-mail program. You may have to turn it off and back on to get it to re-sync up correctly.

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FarmerJake

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Thank you for this assistance, but I have one question. If the synching is successful, which "version" will get synched? In other words, will the end result be that all of the folders in my Outlook email will be synched to the Comcast server? Or will the folders that are the Comcast server by synched to Outlook? I have many email folders in my MS Outlook that are not on the Comcast server and I just want to make sure that I don't lose them. 

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7 hours ago

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XfinityRaul

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2.2K Messages

Great question, @FarmerJake! The folders from Outlook will sync with our Comcast server.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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FarmerJake

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I unchecked the box for third party email and then checked it back on, but the folders are still not synching.  How long should it take for the folders to synch?

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6 hours ago

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XfinityDena

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3.6K Messages

It may take 24 hours to update. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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