Regular Visitor
•
12 Messages
Legit or fake e-mail?
I keep receiving an e-mail supposedly from xfinity but with strange e-mail addresses like [Edited: "Personal Information"]. Trying to figure out if this is real. I don't think so, but I don't want to lose my e-mail account either. The body is in an odd font and reads:
Xfinity
Dear User,
Go to Update Now
As members of our team you need to switch your Mailbox to the latest version of your Email to avoid disconnecting to our smtp server.
Kindly Update to our newer version.
Go to Update Now
Sincerely
Xfinity My Account
Comcast © 2021 All Right reserved
NoNoBadPuppy
Problem Solver
•
513 Messages
3 years ago
It is a phishing attempt. Do not respond, mark the email sender as spam, or better yet set up a rule to immediately delete any email from the sender upon receipt.
0
0
BruceW
Gold Problem Solver
•
26K Messages
3 years ago
If you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.
0
Jenshayco
Regular Visitor
•
12 Messages
3 years ago
Thank you so much for your help. I am marking all of these as phishing. Now, however, they are arriving with a green box with a white checkmark in it, actually very similiar to the XF logo. I am getting 3-6 a day. I will mark these as phishing too. Thank you.
0
0