Jenshayco's profile

Regular Visitor

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12 Messages

Fri, Jul 9, 2021 3:56 PM

Legit or fake e-mail?

I keep receiving an e-mail supposedly from xfinity but with strange e-mail addresses like [Edited: "Personal Information"].  Trying to figure out if this is real.  I don't think so, but I don't want to lose my e-mail account either.  The body is in an odd font and reads:

Xfinity
Dear User,
As members of our team you need to switch your Mailbox to the latest version of your Email to avoid disconnecting to our smtp server.

Kindly Update to our newer version.

Go to   Update Now
 
Sincerely
Xfinity My Account
Comcast © 2021 All Right reserved

Responses

NoNoBadPuppy

Contributor

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145 Messages

2 m ago

It is a phishing attempt.  Do not respond, mark the email sender as spam, or better yet set up a rule to immediately delete any email from the sender upon receipt. 

BruceW

Gold Problem Solver

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22.8K Messages

2 m ago

If you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

  • preceding the email subject line in the list of emails
  • above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.

Jenshayco

Regular Visitor

 • 

12 Messages

2 m ago

Thank you so much for your help.  I am marking all of these as phishing.  Now, however, they are arriving with a green box with a white checkmark in it, actually very similiar to the XF logo.  I am getting 3-6 a day.  I will mark these as phishing too.  Thank you.  

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