Regular Visitor
•
7 Messages
Keep having to reset my email password every couple of days
I keep having to reset my email password every couple of days. I have been on the phone with Comcast security multiple of times. They all had me reset my password and I did. They then told me that I will not have this problem again. Lo and behold, a couple of days later I am told to reset my password again. I don’t understand why this is happening and it seems that xfinity doesn’t know either. Anyone else have a problem like this, and what did you do to get it fixed?
EG
Expert
•
117.1K Messages
1 month ago
Concern moved here to the E-mail help section for assistance.
0
0
XfinityMatthew
Official Employee
•
1.6K Messages
1 month ago
Hello @user_7kfwf8 This is not something I've seen reported by other users. Does it force you to change the password before you can use it again? Any other error messages or reason why it wants you to reset it?
(edited)
1
0
XfinityMartyR
Official Employee
•
3.1K Messages
1 month ago
Update your Xfinity account contact information and preferences online
Additionally, consider creating a stronger password that meets the requirements: 8-128 characters, at least one number and special character, and not containing your name or username. This can help enhance your account security and reduce the need for frequent resets.
(edited)
2
0
user_msc31
New Poster
•
9 Messages
2 days ago
My daughter is having the exact same issue! It has been happening for at least 2 weeks now. We've tried everything we can think of. Clearing cache on both Chrome browser on laptop, phone and phone Samsung email app. Also not working in Outlook desktop or app on phone.
1
0