Visitor
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1 Message
Keep getting emails about my bill not being paid and my service about to be shut off but im paid up!!!
Tried to use the stupid chat bot but it doesn't understand anything I keep getting emails saying my bills are past due and my service is gonna get shut off but I've been charged its all processed so get it together!
XfinityKei
Official Employee
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1.5K Messages
7 hours ago
@Geuerle222 Our apologies for the frustration. We can help. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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