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nature-lover
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Thursday, March 19th, 2026 4:47 PM

i've never received an email to switch email to yahoo

Xfinity has not sent me info on moving my email to yahoo. Did I overlook this email? How can I find out if I did overlook it?

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3 hours ago

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BruceW

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14 days ago

... How can I find out if I did overlook it?

It's not clear if Comcast/Xfinity is sending any out. If you log in to https://xfinityconnect.email.comcast.net/emailMigration it will tell you if the account you logged in with is ready to be migrated. If it is, that page will say:

You're invited to upgrade your email account to Yahoo Mail ... 

If the ID has already been migrated, the page will say:

Your Comcast.net email account is accessible at Yahoo Mail ...

If your email is not ready to be migrated and the page does not say "You're invited to upgrade ...", I'd imagine they just haven't got around to you yet. Or something is badly broken . . .

I don't recommend migrating. Comcast/Xfinity has recently changed their stance from "required" to "optional, for now". A number of posters who migrated have said they regretted doing so. 

Information on the Yahoo migration can be found at https://www.xfinity.com/support/articles/yahoo-email-migration-overview, https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html. and https://www.xfinity.com/support/articles/yahoo-email-migration-safety.

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nature-lover

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Thanks for the reply. I apparently didn't miss my invite as I log into my email several times a day and everything is ok.

I would rather not move my account. I have at least 11 years of saved paypal receipts plus many, many other emails saved.

I don't look forward to going through them. Oh well, maybe they will change their minds and leave well enough alone.

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14 days ago

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XfinityBrianH

Official Employee

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2.1K Messages

 

nature-lover I can definitely understand you concerns regarding your saved emails. You should be able to transfer any email that is less that 25Mb in size and the maximum size an Xfinity email can be is 25Mb, so you should be able to transfer the saved emails to Yahoo with no issues.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 days ago

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user_9k2t7m

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4 hours ago

I too have this problem but only worse... when I startup Thunderbird it ask for my email password and I get this message no matter how many times.... Login to account "xxxxxx@comcast.net" failed
Login to server mail.comcast.net with username xxxxxxx failed.

I've contacted xfinity 2x over this and no help.... 

I may have to switch internet providers to get this fixed....

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