DSfrog's profile

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Sun, Oct 18, 2020 7:00 AM

I've have to reset my password for my email/account every 2 weeks for unknown reasons!

In the last 4 months, I've had to reset my password like 5 times! And all I ever get is this message: 

"In a recent security review, we detected a potential issue with your Xfinity profile. As a precaution, you'll need to reset your password."


I've spent an hour on the phone with customer service, which was no help as they couldn't tell me what was causing the issue. I was told my ticket was being escalated to a higher level for security review but never recieved a call back from anyone. 


Extremely inconvenient that I keep having to do this, update all my devices and then have it happen again. I'm thinking about switching to GMail and At&t as Comcast doesn't seem to want to help me. And my son has gone through to make sure we have two-factor authentication, free of malware, etc.


@ComcastCSAEmail Please help! I saw someone else with a similar issue post in July.


Any advice or help from anyone?


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