DSfrog's profile

Regular Visitor

 • 

1 Message

Sunday, October 18th, 2020 7:00 AM

Closed

I've have to reset my password for my email/account every 2 weeks for unknown reasons!

In the last 4 months, I've had to reset my password like 5 times! And all I ever get is this message: 

"In a recent security review, we detected a potential issue with your Xfinity profile. As a precaution, you'll need to reset your password."

 

I've spent an hour on the phone with customer service, which was no help as they couldn't tell me what was causing the issue. I was told my ticket was being escalated to a higher level for security review but never recieved a call back from anyone. 

 

Extremely inconvenient that I keep having to do this, update all my devices and then have it happen again. I'm thinking about switching to GMail and At&t as Comcast doesn't seem to want to help me. And my son has gone through to make sure we have two-factor authentication, free of malware, etc.

 

@ComcastCSAEmail Please help! I saw someone else with a similar issue post in July.

 

Any advice or help from anyone?

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here