upper_left's profile

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Tue, Jan 12, 2021 5:00 PM

italic folder names

At https://connect.xfinity.com/ some of my folder names appear in italics. Why? What does indicate?  Thank you.

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4 m ago


@KayGeeBee2000 wrote:

No.  FWIW, other italized folders and subfolders are revealed by clicking there.


I wish I could help further, but I'm out of ideas.  Sorry.  😕

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4 m ago


@upper_left wrote:

At https://connect.xfinity.com/ some of my folder names appear in italics. Why? What does indicate?  Thank you.


Is this on webmail at connect.xfinity.com or on a separate email client like Outlook/Outlook 365, Thunderbird, etc. ?

 

If on webmail, are these folders right under the Inbox or somewhere else in the left pane?

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4 m ago

On Xfinity Connect webmail (at https://connect.xfinity.com/appsuite/).

 

The the folders in italics appear below the top cluster of five folders (system-generated, I think) the first of which is labeled "Inbox."  They appear immediately below a heading that reads "My folders" (which is also system-generated, I think).  I would insert a screen image, but I see no way to do that.

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25.5K Messages

4 m ago


@upper_left wrote:

On Xfinity Connect webmail (at https://connect.xfinity.com/appsuite/).

 

The the folders in italics appear below the top cluster of five folders (system-generated, I think) the first of which is labeled "Inbox."  They appear immediately below a heading that reads "My folders" (which is also system-generated, I think).  I would insert a screen image, but I see no way to do that.


Again_0-1610667811601.png

It probably looks like this, but italicized.  I have my username whited out,  obviously.

 

Did you at one time have an added email address there where you could access a secondary email without having to sign out and back in again?  If you did, and you removed it, or it is no longer active, I think the folders would become italicized, but I am not positive on that since I don't have that problem.  Could this possibly be the scenario?

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4 m ago

I have only two folders directly under the "My folders" folder: "Junk E-mail" followed by "Messages & Folders" (a folder named by me).  The folder name "Messages & Folders" is in italics.  There are many subfolders and subsubfolders under "Messages & Folders."  The names of several of these subfolders and subsubfolders are also in italics. 

 

As to your second paragraph, I don't think so. 

A brief history of the evolution of these folders follows:

 

  • I had a POP3 Comcast acccount using MS Outlook 2003
  • I made a transition to MS Outlook 2010
  • I made a transition to (Xfinity) IMAP using MS Outlook 2010
  • I made a transition to Outlook 365 with Xfinity IMAP

I'm not sure if any of this is pertinent, but I thought that I'd mention it.

 

Incidentally, why doesn't this forum allow JPG attachments for screen shots, for example?

 

Incidentally, thanks for your help.

 

Again

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25.5K Messages

4 m ago


@upper_left wrote:

I have only two folders directly under the "My folders" folder: "Junk E-mail" followed by "Messages & Folders" (a folder named by me).  The folder name "Messages & Folders" is in italics.  There are many subfolders and subsubfolders under "Messages & Folders."  The names of several of these subfolders and subsubfolders are also in italics. 

 

As to your second paragraph, I don't think so. 

A brief history of the evolution of these folders follows:

 

  • I had a POP3 Comcast acccount using MS Outlook 2003
  • I made a transition to MS Outlook 2010
  • I made a transition to (Xfinity) IMAP using MS Outlook 2010
  • I made a transition to Outlook 365 with Xfinity IMAP

I'm not sure if any of this is pertinent, but I thought that I'd mention it.

 

Incidentally, why doesn't this forum allow JPG attachments for screen shots, for example?

 

Incidentally, thanks for your help.

 


In the past we've had customers that posted very inappropriate images so the decision was made that images have to be okayed by the forum administrator before they can be viewed.  You can host an image outside of the forums, but if it is violation of the community standards it could be removed.  Most of those images involve showing personal identifying information.

 

Here again I think that if you no longer show your added email address under My Folders that those folders are "orphaned".  They stay, but aren't necessarily used.

 

My Folders

     Email [no longer in use]

        Native folders

     Your folders

 

A while back Xfinity made some changes and anyone that once had an email, either native or external that was added, discovered they were no longer receiving email and so had to set it up again.  When that was done, another set of folders opened under the newly "re-added" email:

 

Again_0-1610683475338.jpeg

 

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6 Messages

4 m ago

Again, thanks for your help, but hmmm.  I’ll explained the “hmmm” below.

 

Before I go further, my primary concern is that - in the future - I don’t want the messages and folders that became temporarily “lost” (as I mention below) to become permanently lost to me.  That would be very bad.

 

Some questions and comments …

 

  • You say, “… if you no longer show your added email address under My Folders that those folders are "orphaned".  They stay, but aren't necessarily used.”  I don’t understand what you are saying but, in particular, I don’t think that I ever showed by email address under My Folders.  I’m not even sure how one would do that.  In fact, no email address at all is shown in the left pane at https://connect.xfinity.com/appsuite/ and, to my knowledge, never has been.
  • You say, “When that was done, another set of folders opened under the newly "re-added" email.” I’m not positive, but I don’t think that that situation applied to me.

 

The following may or may not have a bearing on all of this.  Earlier, I was trying to avoid mentioning these things due to the complexity of it all.

 

  • I am pretty confident that the current problem occurred in the transition from Outlook 2010 (with IMAP Xfinity) to Outlook 365 (with IMAP Xfinity).  I made this transition in early October 2020.  (Office 2010 ceased to be supported by Microsoft on October 13, 2020.)  Consequently, the historical remarks below are a little sketchy as this happened three months ago. 
  • I only use Xfinity Connect webmail rarely; I use MS Outlook almost exclusively.  Consequently, I don’t keep track of what is going on Xfinity Connect webmail.  However, as I’ll point out below, Xfinity Connect webmail saved the day for me.
  • You use the terms native and external, so I’ll try to use that nomenclature.
  • I had a whole lot of messages and (nested) folders in an external folder called “Messages & Folders.” 
  • After the transition to MS Outlook 365, all of these messages and folders had - more or less - disappeared from MS Outlook.  By “more or less” I mean that all (I think all) of the folders were still there, but all of the folders were empty - zero messages.  Very distressing. 
  • Recently, I thought to look for the missing messages and folders in Xfinity Connect webmail.  Bingo.  I found them (i.e., the messages and folders in an external folder named “Messages & Folders”) there in the native folder named “Trash.”
  • I am quite certain that this external folder named “Messages & Folders” and all of the messages and folders under this folder were NOT visible in MS Outlook 365.
  • So in Xfinity Connect webmail I moved all of the messages (and folders) from “Trash” to their “proper” place in a (external) folder named “Messages & Folders,” which is a subfolder of the “My Folders” native (I guess) folder.  This name of the “Messages & Folders” folder (listed under the native, “My Folders”) is one of those in italics.
  • These “lost” messages and folders were then visible in MS Outlook 365.
  • I believe that there are exactly three folders listed in italics.  This “Messages & Folders” folder is one of them.  All three of these are now in in the (native) “My Folders” folder.
  • If there is anything distinguishing about these three folders, I am now unaware of why.  Perhaps before I moved the messages around, these folders may have had some messages in them, but I’m not 100% sure.

 

Are you able to shed any more light on this situation?  As I mention above, my primary concern is that my (external) folder, “Messages & Folders,” doesn’t become permanently lost to me.  Is this something that should concern me?

 

Thank you,

 

Upper_Left

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6 Messages

4 m ago

I just realized that apparently I have two accounts with Forums.Xfinity.com.  In one I am KayGeeBee2000 and in the other I am upper_left.  Apparently in KayGeeBee2000 I am allowed to upload JPEG files.  I uploaded one such file with this message.  Note the folder named "Messages & Folders" in italics.

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25.5K Messages

4 m ago

@KayGeeBee2000 

What happens when you click on the arrow next to Messages and Folders 12?  Do the italics disappear?

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6 Messages

4 m ago

No.  FWIW, other italized folders and subfolders are revealed by clicking there.

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6 Messages

4 m ago

Thanks for trying and your patience.

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1 Message

3 m ago

I have been struggling with Italicized folders in Comcsast Webmail and not properly syncing with Outlook365 for a few years....and can find scant info on how to prevent the problem.  I believe this problem predates Outlook365.  While MS TS cannot explain the cause of the italicized folder names in Comcast webmail, they have many times helped me overcome problems by resyncing my outlook with comcast webmail by building a new MS Outlook profile etc.  By doing this, some of the italicized folder names are corrected and lost emails reappear, sometimes.  While I am not certain, I suspect it has something to do with folders being not 'subscribed' in outlook.  I also suspect it may have something to do with from where the folder name was created - in comcast webmail or in outlook, or if previously created in say webmail, then modifying the folder name while in outlook.  I love and need the outlook functionality, but have found that it is safest to create, modify and/or move folders in comcast webmail, so when working in outlook, I make a note of when I need to make a folder change, leave emails that need to be filed in a new or modified email, and do it later when I can get into comcast webmail.  One more variable I haven't figured-out is whether have my android phone, using nativy android email app to read and send emails in my comcast email account.  The android app also has a sync function which seems to work most of the time.  It would be fantastic if we could get some rules from Comcast on how to understand the limitations and/or rules for properly managing a comcast email account that is sync'd to outlook and/or android phone app ...

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