2 Messages
issues-with-unsubscribing-from-promotional-emails
I have two linked accounts for service at two different addresses. I had to use a different email address for the second account, and I cannot register my cell phone for the second account (error: "that email/phone number is linked to another account"). When I login to the second account, I cannot access any pages that allow me to control communications/turn off marketing emails. My "primary" account has all market communications turned off.
I still get marketing communications all the time, sent to the email of my second account. How do I stop them?
Accepted Solution
XfinityMarcus
Official Employee
•
1K Messages
2 months ago
user_qni3x9 thank you for using the Community Forums page to reach out to us today. I can certainly understand wanting to control your communications and alerts from Xfinity and would be more than happy to help. In fact, here is a great hyperlink detailing the steps you can take to control the communications you are receiving from us.
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