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user_at9a37
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Thursday, October 16th, 2025

issues with emails

I need help my email is not working on my iphone and I depend on it.  i tried all of the solutions and even deleted the account my my phone.  I keep getting an error message that comcast is not available.  Help!

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16 hours ago

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XfinityRay

Official Employee

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3.3K Messages

1 day ago

Greetings, @user_at9a37! <Edited: Tag> You are at the right place for assistance with your emails coming through on your iPhone. I completely understand access to that is vital. Are you able to login to your email box on our website, https://www.xfinity.com/email? What model of iPhone are you using to add the email box? 

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user_at9a37

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4 Messages

1 day ago

I can log in on the app but not Xfinity connect

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XfinityRay

Official Employee

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3.3K Messages

Thanks for checking that for me, @user_at9a37. I need to find out what happens when you try to log in to your email box. Are you seeing a certain error message, do you just see the 3 dots, do you get looped back to the login, or does something else happen? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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user_at9a37

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4 Messages

16 hours ago

Get looped back to log in. I removed app and reloaded and it does not update emails. I see the same old emails and it keep asking me for user name and password a constant pop up. I checked and the password matches in all places in the app and in the web version. So annoying. 

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XfinityBenjaminM

Official Employee

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2.5K Messages

 

user_at9a37 Thank you for the update. Let's take a closer look at this for you to see if we can get this fixed. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 hours ago

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