I'm trying to log in (apparently for the first time) at the page that says "Your Comcast.net Email" and the button that says "Sign In" just takes me back to the same page. How do I sign in??
Thank you for reaching out to @user_a3db6b! To sign in to the Comcast email please use this link here.
If you are experiencing issues where it keeps looping back to the sign in page please:
Clear the cache and cookies on your device.
Close your web browser.
Then scroll to the bottom of the page, select “Cookie Preferences”.
Select "Accept All”.
Then “Save Changes”.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_44hxc8, thank you for taking the time to reach out on social media. I understand your concern with the email, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
user_a3db6b
Visitor
•
3 Messages
8 days ago
I'm trying to log in (apparently for the first time) at the page that says "Your Comcast.net Email" and the button that says "Sign In" just takes me back to the same page. How do I sign in??
1
0
XfinityKrista
Official Employee
•
1.5K Messages
6 days ago
Hello @user_44hxc8, thank you for taking the time to reach out on social media. I understand your concern with the email, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
0
0